Refund policy

Return, Refund & Exchange Policy

 

 

1. 30-Day Return Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

2. Eligibility Criteria

 

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition that you received it.

  • It must be unworn or unused, with tags attached, and in its original packaging.

  • You must provide the receipt or proof of purchase.

 

3. How to Start a Return

 

  1. Contact Us First: You must contact us at customer-help@vnexux.com to start the return process.

  2. Request Review: Our customer service representative will review your request individually.

  3. Shipping Label and Address: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package (to our specific warehouse address).

  4. Important: Items sent back to us without first requesting a return will not be accepted.

 

4. Damages and Issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

5. Exceptions / Non-Returnable Items

 

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products or hygiene items).

  • Hazardous materials, flammable liquids, or gases.

  • Sale items and gift cards.

 

6. Exchanges

 

The fastest way to ensure you get what you want is to return the item you have (following the steps above), and once the return is accepted, make a separate purchase for the new item.